BY.TECH

Maintanance of remote banking services

BYTECH specialists render service corporate support to clients and employees of the serviced banks (“Client-Bank”, “Internet-Bank”, “Crypto Mail” systems)

RENDERING TELEPHONE SERVICES (SERVICEDESK)

  • “Hot Line” for supporting customers and operational employees of serviced banks (“Client-Bank”, “Internet-Bank”, “Crypto Mail” systems).
  • Accompanying the passage of mail messages (solving problems associated with mail and dialing).
  • Support for the passage of electronic documents and requests (a solution related to cryptographic protection, database settings and other factors affecting the request processing).
  • Consultation and training by phone during installation and maintenance of “Internet-Bank” by the client.

Technical support of DBO
Phones of technical support

CLIENT BANK and INTERNET BANK:

Priorbank - (017) 289-90-40, Mon-Fri from 8.00 till 18.30
BelVEB - (017) 219-84-43, Mon-Fri from 8.00 till 19.30
Bank Dabrabyt - (017) 219-84-49, Mon-Fri from 8.30 до 17.30


CLIENT BANK:

MTBank и  STATUSBANK - (017) 219-84-40, Mon-Fri from 8.30 till 17.30
Bank Reshenie - (017) 219-84-32, Mon-Fri from 8.00 till 18.00, Fri and before holiday from 8.00 till 16.30

WEB-PAY and E-pay:

(017) 219-84-34, everyday from  8.00 till 20.00


INSTALLATION OF THE “CLIENT-BANK” SYSTEM
INSTALLATION OF THE “CLIENT-BANK” SYSTEM

Departure to the client for the implementation of the “Client-Bank” system which includes the installation and configuration of the client part of the system, as well as training the client’s personnel to work with it.

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Remote help

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Utility of control of Client-Bank (MTBank)

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Utility of control of Client-Bank (Priorbank) Active Cloud


TROUBLESHOOTING (MAINTENANCE OF BANKING SYSTEMS)

  • Departure to the client for reinstallation, adjustment or elimination of problems which arise during the operation of the “Client-Bank” system, as well as for repeated training of the client’s personnel to work in the system.

ADMINISTRATION AND MONITORING OF THE “CLIENT-BANK” SYSTEM

  • Testing and distribution of updates of the Client-Bank system.
  • Establishment of clients for further work with the “Client-Bank” system.
  • Removal of client accounts in the “Client-Bank” system.
  • Administration of mail servers and servers for client request handlers.
  • Monitoring of client request handlers.

STRENGTHS OF SERVICING THE REMOTE BANKING SYSTEM

  1. Huge experience of personnel on the implementation and maintenance of Client-Bank systems and, as a result, the provision of quality advice on emerging issues of electronic payment systems support.
  2. Regional representative offices of the BYTECH Company group in 24 cities of the Republic of Belarus and the possibility of departure to the client anywhere in the Republic of Belarus.
  3. The effect of scale. BYTECH employees render services in support of “Client-Bank” systems to customers of 11 banks.
  4. Flexibility in choosing the level of interaction for servicing of the remote banking system. We provide the client with a choice of a package of services starting from simple installation and training, and finishing with the transfer of all functional.
  5. Full responsibility for the speed and quality of customer service.
  6. Monitoring the processing of client requests. Instant start of work on emergent incidents.
  7. Feedback from the client. Quality and completeness of the services provided is confirmed by the clients themselves in the service card.

Successfully use

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Ask a sales manager

+375 17 219-84-25

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Mail-bank

Module “Mail-Bank” is designed for remote customer service via e-mail. It consists of two components: “Client” and “Bank”.

Internet-bank

This is a technology for remote banking services that gives access to bills and transactions from any device that has access to the Internet. Our software allows you to communicate with the call center of the bank, opening credit and deposit lines. Communication takes place via a web interface which can be customized for each customer.