Company group BYTECH offers the following services to support the operation of the module «Internet-Bank»:
RENDERING TELEPHONE SERVICES (SERVICEDESK)
- “Hot Line” for supporting customers and operational staff of serviced banks.
- Accompanying the passage of mail messages (solving problems associated with mail and dialing).
- Support for the passage of electronic documents and requests (a solution related to cryptographic protection, database settings and other factors affecting the request processing).
- Consultation and training by phone during installation and maintenance of the module by the customer independently.
- Departure to the client for implementation of the system, including installation and configuration of the client part of the system, as well as training the client's personnel to work with it.
- Troubleshooting (maintenance).
- Departure to the client for reinstallation, adjustment or elimination of problems which arise during the module operation, as well as for repeated training of the client’s personnel to work in this system.
ADMINISTRATION AND MONITORING OF THE SYSTEM
- Testing and distribution of system updates.
- Establishment of clients for further work with the system.
- Deleting client accounts in the system.
- Administration of mail servers and servers for client request handlers.
- Monitoring of client request handlers.